USA 800 provides flexible technology desktop applications that can either completely supplant or integrate with your existing CRM system.  Our system has the ability to take data from multiple sources, such as your internal applications and databases, and put it into a single view for our agents assigned to your project.  This enables our agents to have fast, easy access to information they need to complete the transaction – ultimately resulting in lower handle times and higher sales conversion or resolved contact ratios.

We offer two distinct contact management solutions: Web-based eCRM and Client-based CRM.

Web-based eCRM
With USA 800’s eCRM Web-based User Interface, you can outsource your entire data management. We build a web-based user-interface that meets your requirements with intelligent scripting, customized logical branching, data entry components and business rules. In this scenario, USA 800 typically also provides the data management and warehousing functionality. You and your partners have the ability to monitor campaign success remotely in a real-time environment via e-mail, SOAP, HTTP Post or web services. These same channels also serve to update your databases with contact records.

Searching for a completely managed solution, USA 800’s eCRM is the answer?

Client-based CRM
In this scenario, the interface with USA 800 requires less integration. Our client-based CRM solution entails USA 800 emulating your application in a “thin” or “thick” client installation.

Typically, this type of installation requires either a dedicated data connection (i.e., T1, Frame Relay) or a secure Internet EVPN connection. Or a combination of the two that provides ultimate redundancy. With USA 800’s systems design and wide area network, we can easily emulate client platforms. Often times, it’s as easy as dropping a pre-configured router on your network.

Many USA 800 clients rely on the simplicity of our client-based CRM solution. When you see how simple interfacing with USA 800 can be, you may too.